Terms and Conditions

SoCal Wallflowers DBA The Balloon Pop Co Terms and Conditions

1. Retainers and Payment

   • Service retainers are non-refundable.
   • A  50%  retainer is due upon booking to secure your date. Your event is NOT booked until the retainer has been paid. The remaining balance can be divided into 2 or 4 payments. 
   • The final payment is to be made no less than 14 days prior to your event date.
   • If you book within 14 days of your event date, you agree to pay the entire balance up front with a rush fee of 15% to cover expedited sourcing for your event. If you book within 5 days of your event, a 20% rush fee will be added to support express shipping and sourcing. 
   • Late payments will result in the cancellation of your booking without refunds. 

2. Rescheduling and Cancellations

   • To reschedule your booking, you must notify us at least two weeks before your event date.
   • Cancellations made less than two weeks before your event are not eligible for rescheduling.
   • All retainers and payments are non-refundable.
   • Outdoor installations are subject to additional terms, as balloons and decor are sensitive to heat, wind, and rain. We will not set up our rentals and decor in the rain or any other inclement weather, you must have a backup location, such as moving the backdrop indoors, etc. We do not reschedule for bad weather.  Please take into consideration the season and weather your event will be in. Outdoor arches must be secured in case of wind. 
   • Foamboard backdrops are lighter than standard wood backdrops. Secure them to prevent falling. 

3. Creative Design

   • I use my own creative interpretation when designing your balloon arrangements to ensure a unique and personalized final product.
   • The finished results may or may not look exactly like the inspiration photo provided, as I aim to create something one-of-a-kind for your event.

4. Photos and Representations

   • Photos shown on our website represent examples of our products and are intended to provide inspiration. Actual products may vary based on availability, customization, and creative design.
   • Variations in colors, materials, and arrangements may occur due to availability or other factors. If a balloon is out of stock, we reserve the right to replace it with another balloon that's similar. 

5. Customization Policy

   • Once an order is placed, we cannot offer refunds, returns, or exchanges due to the personalized nature of the product.
   • Once a mock up is approved, we begin fabricating the design immediately, and no changes can be made. If changes are vital to the final design, The Balloon Pop Co reserves the right to decide whether changes can be made or not. Additional fees will apply to cover the costs of new materials and time spent. 
   • We strive to ensure that every detail meets your expectations, and we encourage open communication during the design process to ensure your satisfaction.

6. Delivery and Pickup Policy

   • Someone must be present at the delivery location to accept the order. Balloons will not be left outside.
   • If no one is available within 5–10 minutes of delivery, we will leave, and you will need to reschedule your order. Additional delivery fees will apply.
   • Pickups scheduled past 10 PM will incur a fee of $150. 

7. Delivery Fees

   • Starting at $10. 
   • Final fees depend on the size and nature of the order.

8. Liability

   • SoCal Wallflowers DBA The Balloon Pop Co is not liable for balloons once they leave our care.
   • While we use the highest quality balloons and materials, some balloons may pop or deflate unexpectedly due to environmental factors (e.g., weather, pets, children, surfaces, or car conditions).
   • If WE pop your balloon, it will be replaced at no charge or a refund will be issued if we're unable to get a replacement in time.
   • SoCal Wallflowers DBA The Balloon Pop Co is not responsible for injuries, damages, or losses caused by the use or placement of balloons, rentals, props, or decor.
     We are not responsible for any allergic reactions caused by balloon materials, including latex and other components, during or after installation. It is the client’s responsibility to notify guests of potential allergens (e.g., latex). Children should always be supervised around balloons. The decorator is not liable for the condition or safety of the décor.
   • SoCal Wallflowers DBA The Balloon Pop Co is not liable for non-performance or delays caused by events beyond our control, such as natural disasters, illness, transportation issues, or other unforeseen circumstances.
   • Customer/client gives permission to use adhesive hooks, tapes/adhesives on exterior/interior walls and understands the risk of damage. It is the customer's responsibility to confirm with the venue regarding the usage of hooks and the customer/client assumes all liability and risk for any damage caused. SoCal Wallflowers DBA The Balloon Pop Co is not responsible for damages caused by improper/rushed/incomplete removal of hooks, adhesives, and other materials used to secure balloons. 

9. Sustainability

• Our latex balloons are made from 100% biodegradable natural latex and are produced in the U.S.A. If able, they are recycled following the event. 

10. Rentals and Props

• All rentals and props (including arches, cake stands, flower walls, custom props, stands, weights, etc.)  are property of SoCal Wallflowers DBA The Balloon Pop Co . Client/customer agrees not to move, adjust, or handle the rentals and props in any way. All rentals and props must be returned to SoCal Wallflowers DBA The Balloon Pop Co at the agreed upon time. If rentals and props are not returned in the condition they arrived in, SoCal Wallflowers DBA The Balloon Pop Co reserves the right to bill the client for the any damaged rentals, props, and equipment. We DO NOT offer pickup for any props, rentals, or equipment. Client must arrange delivery for those items. 

11. Communication

• Changes to the event date, time, or location must be communicated in writing at least two weeks prior to the event. Additional fees may apply for last-minute changes.
  
• Please check your spam folder to ensure you receive correspondence from SoCal Wallflowers.
• It is the customer's responsibility to communicate venue restrictions or requirements (e.g., permits, setup limits.)

REMEMBER- Balloons are a choking hazard. Children and animals must be supervised at all times.

Thank you for choosing SoCal Wallflowers DBA The Balloon Pop Co  to be part of your special day! 🎈

By submitting an order request you agree to the above terms and conditions.